Description
Netskope Premium Support with 24/7 Phone and Online Support 12 Months
We're here to help
We are a global team and operate 24/7/365
We are experts who help our customers with problems related to the use of the Netskope Platform
We are proactive and provide Service, Maintenance, and Release Notifications
We understand that any issue you raise is important and we respond in kind
| Support Description | Basic Support | Premium Support |
| Hours of operation | Business hours | 24/7/365 |
| Email/Web support | Yes | Yes |
| Support Portal notifications (maintenance, upgrades, etc) | Yes | Yes |
| Product documentation library access | Yes | Yes |
| Trust Portal access | Yes | Yes |
| Published response targets | Yes | Yes |
| Phone support | - | Yes |
| Off hours on-call support | - | Yes |
Additional Information
Stock Available Onehunga: |
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