Chillisoft 24/7 Managed Detection & Response MDR Service 1 Year

Chillisoft 24/7 Managed Detection & Response MDR Service 1 Year

Enterprise-level MDR protection for any business customer.

• Locally run and resourced in NZ
• 24/7 Eyes on glass
• Tailored reporting
• Proactive threat hunting & monitoring
• Incident investigation, response & reporting
• Fast, guaranteed premium response

THE SECURITY PROBLEM 

Companies are facing the pressing problem of advanced and evolv ing cybersecurity threats which can bypass traditional security mea sures. With the increased power of AI tools at the disposal of bad actors, along with more devices connecting from more places than ever, the threats are only getting more frequent and dangerous. When a breach attempt happens, the slower the response, the more likely a bad agent can be successful. Additionally, a slow response also means more time for the attacker to infiltrate deeper and cause more havoc. Even with all of the top tier defense products, effective response needs human involvement, but this often comes at great cost, both in time and money. Staff retention is not guaranteed, training is costly and slow, and can result in focus being diverted from regular business operations.

THE ULTIMATE SOLUTION 

Through Chillisoft, you can offer your customers ESET’s enter prise-level MDR protection. The service offers comprehensive and proactive monitoring of organization’s digital infrastructure with detection analysis and real-time response. We’ll have eyes on glass 24/7, covering endpoint detection and response alarms and alerts. With over 20 years of experience in ESET support and management, Chillisoft make it easy for partners to offer XDR products to their customers with the confidence that our local technical experts will be monitoring and investigating your alarms and alerts to keep customers operations protected!

What’s Inside?

THREAT MONITORING

ESET experts monitor each client’s data daily, issue alerts, compile clear reports and recommend action for threats and breaches.

INVESTIGATION & RESPONSE

ESET Detection and Response Premium includes detailed file analysis, reverse engineering, digital forensics and digital forensic incident response assistance, covering the entire incident investigation life-cycle: from threat identification to analysis, subsequent remediation and actionable advice for addressing the root cause of recurring incidents.

DEPLOYMENT & UPGRADES

We perform full endpoint management, installs and configures specific products in the client environment and provides training to ensure their successful operation, thus reducing the overall complexity associated with a new and upgraded endpoint security product, and ensuring business continuity. A thorough initial assessment before each execu tion or deployment ensures there are no surprises.

PROACTIVE THREAT HUNTING

We investigate data, events and alarms generated by ESET Endpoint Inspector. Our ESET threat hunters review highlighted alarms, investigate their root causes, and compile their findings into comprehensible status reports with actionable advice.